Fictionwise's lack of adequate customer support
"The time has come," the Walrus said,
"To talk of many things:
Of shoes--and ships--and sealing-wax--
Of cabbages--and kings--
And why the sea is boiling hot--
And whether pigs have wings."
In other words, Fictionwise has a dreadful time fixing ebook download problems. A few weeks ago I pre-ordered Secure Mobipocket versions of W.E.B. Griffin's "The Honor of Spies" and Nancy Holzner's "Deadtown" - the Griffin book cost me well over $24. And there they sat in my bookshelf, showing that they were not available until today, December 29th. No problem, I thought, I've waited for pre-orders to become available before.
So today, that would be December 29th, 2009, I went to download said ebooks, which I must point out, now showed as being available for download.
But when I clicked on them, I kept being redirected to a server database error page. This has happened since just after midnight this morning through to nine PM, my local time.
Further, an ebook I purchased on their website by Morgan Crewe, "Give Up the Ghost", which was also released today, does download - sort of. Actually, when downloaded, I discovered the real ebook was one by Jules Verne, something like "Godfrey (some last name) - A California Mystery". Oops!
So I've now sent three, count them, THREE emails to their support people. The automated acknowledgment system tells me they've been received, but NO action has taken place. As I've been emailing since around eight this morning, and theyr'e US, you'd think I would get *some* kind of help, but NOOOOoooo...
Fictionwise, your customer support sucks!
"To talk of many things:
Of shoes--and ships--and sealing-wax--
Of cabbages--and kings--
And why the sea is boiling hot--
And whether pigs have wings."
In other words, Fictionwise has a dreadful time fixing ebook download problems. A few weeks ago I pre-ordered Secure Mobipocket versions of W.E.B. Griffin's "The Honor of Spies" and Nancy Holzner's "Deadtown" - the Griffin book cost me well over $24. And there they sat in my bookshelf, showing that they were not available until today, December 29th. No problem, I thought, I've waited for pre-orders to become available before.
So today, that would be December 29th, 2009, I went to download said ebooks, which I must point out, now showed as being available for download.
But when I clicked on them, I kept being redirected to a server database error page. This has happened since just after midnight this morning through to nine PM, my local time.
Further, an ebook I purchased on their website by Morgan Crewe, "Give Up the Ghost", which was also released today, does download - sort of. Actually, when downloaded, I discovered the real ebook was one by Jules Verne, something like "Godfrey (some last name) - A California Mystery". Oops!
So I've now sent three, count them, THREE emails to their support people. The automated acknowledgment system tells me they've been received, but NO action has taken place. As I've been emailing since around eight this morning, and theyr'e US, you'd think I would get *some* kind of help, but NOOOOoooo...
Fictionwise, your customer support sucks!
posted by Derek A Benner | 9:03 PM
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